- Difficulty logging into WebCT
- Inability to upload files to WebCT
- Malfunction of tools such as Chat, Email, and/or Discussions
- Inability to use the HTML editor to format text.
PART I: Check for the Correct Version of Java
Step 1: Go to the start menu and select Control Panel
Step 2: If you see the screen below, Select “Switch to Classic View” from the left hand side of the window.
If you’re not prompted to make a selection, continue to step 3.
Step 3: Double click the “Add or Remove programs” icon.
Step 4: Browse through the list on installed applications until you find an item with Java or J2SE in its name.
Step 5: Select “remove” and follow the on-screen instructions (select all defaults).
** WebCT only supports J2SE Version 1.5.0_1 to version 1.2.0_05
** If you see more than one instance of Java, J2SE or both installed in this list, repeat steps 3 and 4 until they have all been removed.**
** If you do not see Java or J2SE installed in this list, please continue to Section 2 – “Installing the J2SE (Java) Runtime Environment”
Step 6: Restart your computer.
PART II: Installing The J2SE (Java) Runtime Environment
The following steps enable you to install the correct version of Java.
Step 1: Close all open programs and go to http://liad.georgebrown.ca/WebCTEssentials/jre-6u18-windows-i586.exe and select “Run” and select “Run” once again.
Step 2: Select “I accept the Terms” and then “Next”.
Step 3: Select “Typical” and then “Next”.
Step 4: The Program will begin to install. When it has completed the installation, select “Finish”.
PART III: How to Disable the Auto Update Feature of Java
When the Java program is installed, an automatic update feature is installed as well. This means that new updates may be automatically installed on your computer. These updates will interfere with
WebCT function. The following steps outline how to prevent this situation from occurring.
Step 1: Go to the Start menu and select “Control Panel”
Step 2: Select the Java icon
Step 3: Go to the update tab and uncheck the “Check for updates automatically” option. Then select “Never” and then “OK”. Then close all windows
How to Configure Browser Settings for WebCT.
Make WebCT a trusted site.
Step 1: Open Internet Explorer and go to the tools menu. Select “Internet Options”.
Step 2: Go to the “Privacy” tab. Select “Sites”.
Step 3: In the “Address of website” field, enter https://gbc.blackboard.com and select “Allow”. Then select OK.
Now you will be returned to the original Internet Options Window.
Step 4: From the “Privacy” tab, select “Settings”
Step 5: In the “Address of website to allow” field, enter https://gbc.blackboard.com and select “Add” and then “Close”. Select “OK” on the “Internet Options window and then close Internet Explorer.
This step enables pop ups for WebCT only.
Disable Pop-Up Blocking for WebCT
Depending on the pop-up blocking software you are using, you may be able to set your
WebCT server as an allowed site, or you may need to disable the pop-up blocker while using
Pop-up blockers work in the background while you browse the internet. When they detect a pop-up window that may be an unwanted advertisement, they automatically close the window. This can prevent
WebCT from performing properly.
To disable pop-up blockers for WebCT:
a) Search your hard drive for any software with "pop-up" in the name. Disable it or set your
WebCT server as an allowed site. Examples of popular pop-up blocking applications include:
- Pop-Up Stopper
- Pop-Up Defender
- Pop-Up Zapper
b) Pop-up blocking functions are included in some anti-virus, internet security, personal firewall, and browser programs. Disable the relevant setting in the program or set your
WebCT server as an allowed site. Examples of programs that include pop-up blocking functions include the following.
Note: Click the links to read configuration information. If there is no link, refer to the Help in the affected program.
If these steps do not resolve a problem with Pop Up
Blockers, please read the following information from the WebCT Browser Tune Up site.
If you continue to experience issues with WebCT. Please visit, http://liad.gbrownc.on.ca/LiadHome/WebCT/WebCT.htm for additional information.
For Vista version check:http://wiki.ulster.ac.uk/display/VLESUPPORT/Problems+uploading+files